Terms and Conditions

It is the customer's responsibility to read and understand the following terms and conditions before making an order on this website (www.horizonaudioproductions.com) or using any of the services provided at this website (www.horizonaudioproductions.com)

This Service allows you to have your songs mixed & (or) mastered by a professional mix (or) Mastering Engineer and obtain downloads of the mixed & mastered songs “tracks” from either our e-mail, dropbox or website.

We take precautions to protect your information. When you submit sensitive information via our website or e-mail, your information is protected both online and offline. This includes your audio files, name, phone number, address, email and any other info you may send us. We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

This website contains material which is owned by us, licensed to us, or consent was given to use it. This material includes, but is not limited to, the design, layout, look, appearance, audio files and graphics. Reproduction is strictly prohibited and will be prosecuted to the fullest extent of the law. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Payments:

Payment must be made in full before any work on your material. For online payments: any bank transfer, PayPal, Klarna.

Samples:

We provide a collection of audio samples of our work. The samples provided have been Mixed and (or) Mastered to the client’s specific tastes and liking. The samples are not how every project will sound,

If you hear something you don’t like, just remember you have complete direction of how every aspect of your projects sound.

Uploading Material:

We provide instructions on how to properly prepare and send your material for our Mixing and Mastering services. The client is responsible for following these directions before uploading any material. When using our services the client is responsible for the following:

- The quality of the recorded material.
- The quality of one and two track instrumentals.
- Correct preparation of any material sent for mastering.
- Arrangement and layout of vocals and instruments.
- Ensuring all audio files needed for the service ordered are included.
- Ensuring the material has been prepared and sent correctly.
- Ensuring all notes and requests are included in detailed documentation.
- Ensuring all spelling for the song name, artist name and other credits is correct.
- Ensuring contact information is provided and spelled correctly. - Ensuring cover art and ISRC data is included (if available).
- Copyrights for any uploaded material.
- Ownership and rights of all uploaded material.
- Order number is included in upload.

If the client’s material is not prepared or sent correctly it will either not be accepted or the services will be rendered using the material provided they way it is received.

Turnaround time:

For Mixing &/or Mastering, Turnaround time starts with your first contact with us, after submitting your order. Completion of this service depends on how many revisions are needed after you review your first mix &/or mastered song. The files will be packaged and delivered by e-mail in high quality WAV file.

* Turnaround time for Advance Mixing maximum of 5 working   days

* Turnaround time for Mastering maximum of 4 working days

* Turnaround time for Revisions maximum of 4 working days

 

Revisions:

Each mixing package includes a certain amount of revisions.

  1. The revisions phase is designed for minor adjustments to what was mentioned in the original mixing form.

  2. Turn around for revisions are 5 business days (Though are sometimes delivered sooner depending on the studio schedule)

  3. Below are the details of what IS and IS NOT included in your allowed revisions:

What is covered:

• Adjustments to instructions mentioned on the mixing form, that

perhaps aren’t exactly how you envisioned them

  1. You’d like the volume of an instrument and/or vocal adjusted.

  2. You’d like effects adjusted (i.e. more reverb, less delay)

What is NOT covered:

  1. Does not include adding any new instruction previously not

mentioned in the original Mixing Form

  1. Does not include arrangement changes: such as creating

drops, stop effects and mutes

  1. Does not include new file submissions (vocal files or

instrument files)

You have up to 5 days from the time we send your mix to request any free revisions. After each revision, you have 2 days to request another free revision. After that, your project is considered complete and you can no longer have the option to use any remaining free revisions. If you want a revision after your project has been completed you will need to order a new revision at the pricing provided on the services page — Services & Pricing

Mix & Master Approval:

Once you approve your main mix & mastered song, you no longer have the option to have anything changed in the mix (without incurring additional fees), even if you still have not used up all revisions.

Storage:

After your project is completed, the material you’ve sent to us will be deleted from our systems 10 days after. After this point, revisions, radio edits, instrumental exports, performance exports, acapella exports and processed stem exports will no longer be an available option to purchase for the specific song. Unless you resend your material and have the song mixed and (or) mastered again.

Sales and Discounts:

We sometimes offer sales and discounts for our services. These sales are only available for a limited time. When a client orders a service during the time of the sale, the client understands that the sale is final, meaning there will be no refunds or credit honored, even if the work has not yet been completed. The client also understands that there will be no set turnaround time for the order made during the sale. Rendering of orders made during a sale is done in first come first serve order. If rush delivery is available at the time of a sale, the price of the rush delivery will not be discounted.

Refunds:

Horizonaudioproductions services are electronic non-tangible irrevocable goods.

We believe in keeping our customers happy. If you are unsatisfied with your results we are willing to make any small changes and adjustments free of charge (Before Mastering). For bigger adjustments you will be able to use your Free Revision(s) or order a revision ad-on (To find out which services include free revisions visit www.horizonaudioproductions.com)

Unfortunately, we do not issue refunds once an order has been placed at www.horizonaudioproductions.com. However, we may issue credits for our services in the amount determined by us if a refund is requested. These credits can only be redeemed up to 5 days after being offered. As a customer, you are responsible for understanding this upon purchasing any service from us. By processing an order at www.horizonaudioproductions.com, you automatically agree to all of these terms listed. If you have any questions, please contact us and we will be happy to answer them for you.

Understanding and Responsibility

Client is responsible for reading and understanding the entire terms and conditions and refund policies. Client is also responsible for overviewing the FAQ page and making sure all questions and concerns are answered before making an order

at www.horizonaudioproductions.com

By making payment at www.horizonaudioproductions.com, the client states they have read and agreed to our Terms & Conditions and Refund Policy.

Horizon Audio Productions (www.horizonaudioproductions.com) may at any time, without notice to you and in its sole discretion, amend this policy from time to time and the changes are not prorated. Please review this policy periodically. For more information visit us online

at www.horizonaudioproductions.com or e-mail us directly at office@horizonaudioproductions.com